Delivery T & C
Miss 3 currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin. If you wish your order to be shipped to any other country, please write to us at email@example.com.
Our Standard Delivery timing is Monday to Sunday, between 2pm – 10pm.
Surcharge Applied for selected timing
Monday to Friday : 7.30pm to 10pm (plus S$5)
Saturday and Sunday (plus S$8)
Enjoy Free Delivery on all orders above $250. Only applicable for orders in Singapore.
Generally, our shipping rates are calculated based on our shipping table below.
- Orders above $250 SGD: FREE SHIPPING!!!
- White Glove delivery for bulky items: Varied
- Final shipping fee is calculated based on item with the highest shipping rate
- Please note that shipping rates are calculated on the order amount after any discount coupon used.
Shipping Duration & Delivery Policy
Delivery Policy: To help you save on delivery charges, Miss 3 will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, Miss 3 may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.
In the rare occurrence of a wrong item being delivered, please contact our customer service team within seven days and they will send a replacement.
Bulky / White Glove Delivery Orders:
- For Bulky Items and White Glove Delivery Orders, we will be making arrangements with you in advance for the delivery.
- For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $50 charge for any last minute changes.
- Delivery fee for non-lift accessible floors: Do take note that there is a charge of $10 per item per non-lift accessible floor will be collected upon completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.
- Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
Orders sent by Third Party Logistics Partner:
- For orders that do not require advance scheduling, the first delivery will be attempted without any scheduling.
- If you miss the delivery, do not fret as they will let you know the delivery failed and you may reschedule a date and time which is convenient for you.
- Should the second scheduled delivery attempt fail, the third attempt will be chargeable.
- In the event that the parcel cannot be delivered and you are not contactable to set up a date and time, your order will be held for a maximum of 1 month from the date of first attempted failed delivery. If there is no response within this month, the order will be cancelled and the money refunded as a form of store credit.
White Glove Delivery:
White glove delivery is reserved for bulky furniture, which typically includes assembly on location. You can find the Shipping Fees for such items in the same place on the product pages, but the shipping fees for such items are not consolidated with the shipping fees for the other smaller items in your order as they are shipped separately.
Holding of Order:
Miss 3 is able to hold your order for a maximum of 1 month from the latest deadline of an item within your order. If you would like more information, please email us at firstname.lastname@example.org
In the event that you would like to do a self collection for your order, please write to us at email@example.com and give us a notice of at least 1 working day for us to prepare the items for you. If your order is less than $100, we will refund the shipping fee back to the mode of payment which you used for the order.
If you have failed to collect your order after a 1 month from the first contact, after numerous attempts of contact on our end, your order will be cancelled and the money will be refunded to you in the form of a store credit.Return Policy